yup, I wouldn't want to touch some of those plugins...
no, it's not in the provider's skill set, but the first guy was very helpful, but when I called back, it was someone else and he was not helpful, even when I was trying to figure out why their automatic backups weren't complete...
I started a support ticket (not free) at fixrunner.com, so am waiting for an answer from them. It's my last hope/chance as I spent literally months on my new design and it looked great and I'd crumble if I had to redo it... cross your fingers for me please! :/
Thanks again for your kind support!